Privacy Policy

Privacy Highlights

These “Privacy Highlights” provide an overview of some core components of our data handling practices. Please be sure to review the Full Privacy Statement.

Information We Collect

We generally collect the following information:

Information we receive when you use our Services. We collect Web-Behaviour Information via cookies and other similar tracking technologies when you use and access our Services (our website, mobile apps, products, software and other services).

Information you share directly with us. We collect and process your information when you place an order, create an account, register your BIO & ME Gut Microbiome Sequencing Kit, complete surveys, and contact Customer Care. This information can generally be categorized as Registration Information, Self-Reported Information, and/or User Content as defined in our full Privacy Statement.

Information from our microbiome profiling services. With your consent, we extract your microbial DNA from your stool sample and analyse it to produce your Microbiome in order to provide you with BIO & ME reports.

How We Use Information

We generally process Personal Information for the following reasons:

To provide our Services. We process Personal Information in order to provide our Service, which includes processing payments, shipping kits to customers, creating customer accounts and authenticating logins, analysing and processing stool samples, and delivering results and powering tools that benefit our customers.

To analyse and improve our Services. We constantly work to improve and provide new reports, tools, and Services. We may also need to fix bugs or issues, analyse use of our website to improve the customer experience or assess our marketing campaigns.

For AMILI Research, with your consent. If you choose to consent to participate in AMILI Research, AMILI researchers can include your anonymised Microbiome Information and Self-Reported Information in a large pool of customer data for analyses aimed at making scientific discoveries.

Disclosure of Your Information

Your anonymised Personal Information may be shared in the following ways:

With our service providers as necessary for them to provide their services to us.

With research collaborators, only if you have given your consent.

We will not sell, lease, or rent your individual-level protected health information to any third party or to a third party for research purposes without your consent.

We will not provide any Personal Information to an insurance company or employer

We will not provide information to law enforcement or regulatory authorities unless required by law.

How We Secure Information

BIO & ME implements measures and systems to ensure confidentiality, integrity, and availability of BIO & ME data.

Limiting access to essential personnel. We limit access of information to authorized personnel, based on job function and role. AMILI access controls include a strict least-privileged authorization policy.

Detecting threats and managing vulnerabilities. AMILI uses state of the art intrusion detection and prevention measures to stop any potential attacks against its networks. We have integrated continuous vulnerability scanning in our build pipeline and regularly engage third party security experts to conduct penetration tests.

Full Privacy Statement

We treat your information with the importance it deserves. We are committed to protecting your information, handling it responsibly and securing it with administrative, technical and physical measures and safeguards. All Microbiome test results, and any Personal Information are maintained under a strict policy of confidentiality. 

Our Privacy Statement is designed to help you better understand how we collect, use, store, process, and transfer your information when using our Services. Please carefully review this Privacy Statement and our Terms of Service. By using our Services, you acknowledge all of the policies and procedures described in the foregoing documents. If you do not agree with or you are not comfortable with any aspect of this Privacy Statement or our Terms of Service, you should immediately discontinue use of our Services.

1. Information we collect

Information you provide directly to us:

1.Registration Information. When you purchase our Services or create an BIO & ME account and register your kit, we collect Personal Information, such as your name, date of birth, billing and shipping address, payment information (e.g., credit card) and contact information (e.g. email, phone number and license number).

2.Self-Reported Information. You have the option to provide us with additional information about yourself through surveys, questionnaires, forms, features and applications. Before you disclose information about a family member, you should make sure you have permission from the family member to do so.

3.User Content. Some of our Services allow you to create and post or upload content either a public or private transmission (“User Content”).

4.Blogs and platforms. BIO & ME customers may participate in our online platforms. To request that we remove or anonymise your Personal Information from our blog or platform, contact us at Please exercise caution before choosing to share Personal Information publicly on our blogs, platforms or in any other posting. You may be required to register with a third-party application to post a comment. To learn how the third-party application uses your information, please review the third party’s privacy statement.

5.Social media features and widgets. Our Services include Social Media Features. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Your interactions with these Features are governed by the privacy statements of the third-party companies providing them. You should always review and, if necessary, adjust your privacy settings on third party websites and services before linking or connecting them to our website or Services.

6.Gifts. If you provide us with Personal Information about others, or if others give us your information, for the purpose of ordering the Service as a gift, we will only use that information for the specific reason for which it was provided to us. Once a gift recipient registers for his or her Services and agrees to our Privacy Statement, our Terms of Service, and if applicable, provides certain consent , his or her Personal Information will be used in manners consistent with this Privacy Statement, and will not be shared with the purchaser, unless they independently choose to share their own Personal Information through the Services with the purchaser.

7.Customer service. When you contact Customer Care or correspond with us about our Service, we collect information to: track and respond to your inquiry; investigate any breach of our Terms of Service, Privacy Statement or applicable laws or regulations; and analyse and improve our Services.

Information related to our microbiome sequencing services:

a. Stool samples. To use our Microbiome testing services, you must purchase, or receive as a gift, a BIO & ME Gut Microbiome Sequencing kit, create an online account and register your kit, and ship your stool sample to our laboratory. Our laboratory will extract your microbial DNA from your stool sample for analysis. Your stool sample and stool are destroyed after our laboratory completes its work, subject to legal and regulatory requirements, unless you have consented to participate in AMILI Research.

b. Microbiome Information. information regarding your gut microbial profile (e.g. bacterium, fungi, virus, etc) generated through processing of your stool sample by AMILI or by its contractors, successors, and assignees; or otherwise processed by and/or contributed to AMILI through our Services. Microbiome Information includes the BIO & ME results reported to you as part of our Services, and may be used for other purposes, as outlined in Section 3 below.

2. How we use your information

BIO & ME will use and share your Personal Information with third parties only in the ways that are described in this Privacy Statement.

To provide you with Services and analyse and improve our Services;

To process, analyse and deliver your microbiome sequencing results:

Your stool sample provided to us would be analysed to generate your raw Microbiome Information. Once we have your raw Microbiome Information, we further analyse it to provide you with our reports, dependent on the Service purchased. BIO & ME continuously works to improve our Services based on our research and product development, and microbiome associations identified in scientific literature. We process your Personal Information to provide our Services to you in accordance with our Terms of Service.

1.To allow you to share your Personal Information with others:

BIO & ME gives you the ability to share information, including Personal Information, through the Services. You have the option to share directly with individuals with BIO & ME accounts through (i) our platform, (ii) other sharing features and tools. You may also have the ability to share information directly with individuals who have not participated in our Services through social media platform (such information is “User Content”).

Our legal basis for processing your Personal Information for the purpose described above is based on your consent. You may withdraw your consent at any time, however, the withdrawal of your consent will not affect the lawfulness of processing based on consent before its withdrawal.

1.To allow you to share your Personal Information for AMILI Research purposes:

You have the choice to participate in AMILI Research by providing your consent. “AMILI Research” refers to research and development projects, including but not limited to those aimed at publication in peer-reviewed journals conducted by AMILI.

Your anonymised Microbiome and Self-Reported Information may be used for AMILI Research only if you have consented to this use by providing consent.

You may withdraw your consent to participate in AMILI Research at any time by contacting AMILI will not include your Microbiome Information or Self-Reported Information in studies that start more than 30-60 days after you withdraw (it may take up to 30-60 days to withdraw your information after you withdraw your consent). Any research involving your data that has already been performed or published prior to your withdrawal from AMILI Research will not be reversed, undone, or withdrawn.

What happens if you do NOT consent to AMILI Research? 

If you choose not to provide consent to us or complete any additional agreement with AMILI, your Personal Information will not be used for AMILI Research. However, your Microbiome Information and Self-Reported Information may still be used by us and shared with our third-party service providers in order for us to provide our Services to you as outlined in this Privacy Statement.

Our legal basis for processing your Sensitive Information for the purpose described above is based on your consent. You may withdraw your consent at any time; however, the withdrawal of your consent will not affect the lawfulness of processing based on consent before its withdrawal.

Research is an important aspect of AMILI’s Services, and we want to ensure interested participants are aware of additional opportunities to contribute to interesting, novel scientific research conducted by academic institutions, healthcare organizations, pharmaceutical companies, and other groups. If you have chosen to participate in AMILI Research, from time to time we may inform you of third-party research opportunities for which you may be eligible. However, we will not share Individual-level Microbiome Information or Self-Reported Information with any third party without your consent. If you do not wish to receive these notifications, you can manage them by editing your preferences in your Account Settings.

When you contact Customer Care, we may use or request Personal Information as necessary to answer your questions, resolve disputes, and/or investigate and troubleshoot problems or complaints.

We value your feedback and may send you surveys, polls, or requests for testimonials to improve and optimize our Services. You are in control of the information you would like to share with us. If you do not wish to receive these requests, you can manage them in your Account Settings.

By creating an BIO & ME account, you are agreeing that we may send you product and promotional emails or notifications about our Services, and offers on new products, services, promotions or contests. You can unsubscribe from receiving these marketing communications at any time. To unsubscribe, click the email footer “unsubscribe” link or go to the “Preferences” section of your Account Settings to edit your email notification preferences. You may not opt-out of receiving non-promotional messages regarding your account, such as technical notices, purchase confirmations, or Service-related emails.

3. Information we share with third parties

We limit the disclosure of your personal data to others. However, we occasionally do need to disclose your personal data to certain third parties for legitimate business and legal purposes. These third parties include, without limitation,

1.AMILI’s affiliates and related companies

2.third parties that support or help administer our business and provision of services to you

3.relevant public agencies and authorities

Aggregate information:

We may share Aggregate Information, which is information that has been stripped of your name and contact information and combined with information of others so that you cannot reasonably be identified as an individual, with third parties. This Information is different from “Individual-level” information and is not Personal Information because it does not identify any particular individual or disclose any particular individual’s data. For example, Aggregate Information may include a statement that “30% of our female users share a particular strain of gut bacteria,” without providing any data or testing results specific to any individual user. In contrast, Individual-level Microbiome Information or Self-Reported Information consists of data about a single individual’s microbiome profiles, diseases or other traits/characteristics information and could reveal whether a specific user has a particular Microbiome trait, or consist of all of the Microbiome Information about that user. BIO & ME will ask for your written consent to share Individual-level Microbiome Information or Self-Reported Information with any third party, other than our service providers as necessary for us to provide the Services to you.

As required by law:

Under certain circumstances your Personal Information may be subject to processing pursuant to laws, regulations, judicial or other government subpoenas, warrants, or orders. For example, we may be required to disclose Personal Information in coordination with regulatory authorities in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. AMILI  will preserve and disclose any and all information to law enforcement agencies or others if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal or regulatory process (such as a judicial proceeding, court order, or government inquiry) or obligations that AMILI may owe pursuant to ethical and other professional rules, laws, and regulations; (b) enforce our Terms of Service and other policies; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of us, its employees, its users, its clients, and the public

Business transactions:

In the event that we go through a business transition such as a restructuring, merger, acquisition by another company, or sale of all or a portion of its assets your Personal Information will likely be among the assets transferred. In such a case, your information would remain subject to the promises made in any pre-existing Privacy Statement.

4. Your choices

Access to your account:

We provide access to your BIO & ME data within your BIO & ME account. You can access and download certain data processed by BIO & ME within your Account Settings and within applicable Reports, Tools, and features. If you lose access to your BIO & ME account or account email address, please contact Customer Care for assistance.

You may access, correct or update most of your Registration Information on your own within your Account Settings.

Marketing communications

As noted in Section 2.h. you may be asked to opt out to receive product and promotional emails or notifications when creating your BIO & ME account. Otherwise, you may view or update your email notification preferences by contacting our Privacy Administrator at You can also click the “unsubscribe” button at the bottom of promotional email communications.

Sharing outside of the BIO & ME Services

You may decide to share your Personal Information with friends and/or family members, doctors or other health care professionals, and/or other individuals outside of our Services, including through third party services such as social networks and third-party apps that connect to our website and mobile apps through our application programming interface (“API”). These third parties may use your Personal Information differently than we do under this Privacy Statement. Please make such choices carefully and review the privacy statements of all other third parties involved in the transaction. We do not endorse or sponsor any API applications and does not affirm the accuracy or validity of any interpretations made by third party API applications.

Account deletion

Legal Retention Requirements. BIO & ME and our laboratory will retain your Microbiome Information, date of birth, and sex as required for compliance with applicable legal obligations.

5. Security measures

BIO & ME implements physical, technical, and administrative measures to prevent unauthorized access to or disclosure of your information, to maintain data accuracy, to ensure the appropriate use of information, and otherwise safeguard your Personal Information. And destroy and personal data that is no longer required to be retained.

Your Responsibility. Please recognize that protecting your Personal Information is also your responsibility. We ask you to be responsible for safeguarding your password, secret questions and answers, and other authentication information you use to access our Services. You should not disclose your authentication information to any third party and should immediately notify BIO & ME of any unauthorized use of your password. BIO & ME cannot secure Personal Information that you release on your own or that you request us to release.

6. Children’s privacy

BIO & ME is committed to protecting the privacy of children as well as adults. Neither AMILI nor any of its Services are designed for, or directed toward children under the age of 21. A parent or guardian, however, may collect a stool sample from, create an account for, and provide information related to, his or her child who is under the age of 21. The parent or guardian assumes full responsibility for ensuring that the information that he/she provides to AMILI about his or her child is kept secure and that the information submitted is accurate.

Non-Asian Region Customers

BIO & ME is not available to users under the age of 21 years old and therefore information is not knowingly collected for such Data Subjects.

7. Linked websites

BIO & ME provides links to third party websites operated by organizations not affiliated with BIO & ME. We do not disclose your information to organizations operating such linked third-party websites. We do not review or endorse, and is not responsible for the privacy practices of these organizations.

8. Changes to this Privacy Statement

Whenever this Privacy Statement is changed in a material way, a notice will be posted as part of this Privacy Statement and on our website for 30 days. After 30 days the changes will become effective. In addition, all customers will receive an email with notification of the changes prior to the change becoming effective.

10. Contact Information

If you wish to withdraw any consent you have given us at any time, or if you wish to obtain access or make corrections to your personal data held by us, or if you do not accept any amendment to this Policy, please contact our data protection officer:


Write in:

Data Protection Officer

BIO & ME (Registered under AMILI Pte Ltd) 89 Science Park Drive Science Park 1 The Rutherford #03-09 Lobby C Singapore 118261

Tel: (65) 6977 7199